Michel de Bruijn & Hans Nieuwenburg
Business manager IT & UX designer at Rijkswaterstaat
Talk - Dutch
How UX design contributes to satisfied waterway users and Rijkswaterstaat employees
Rijkswaterstaat (RWS) has started a program to improve information provision for both waterway users and operational staff.
For waterway users, the website www.vaarweginformatie.nl is being redesigned based on UX designs, which better meets their needs.
For RWS operational staff (e.g., lock and bridge operators, VTS operators and captains of inspection vessels in the Netherlands), a single portal is being introduced to support them in performing their tasks. This may sound simple, but there's more to it than you might initially think. UX design plays a crucial role in this.
This session will briefly explain the vessel traffic management field and the challenges users experience. UX designers will be used extensively to address these challenges. We will focus on the UX designers' experiences.
Topics covered include: the workspace of an operator and what does this mean for the UX design? How did the UX designer connect with the operator? What challenges did the UX designer encounter? These challenges will be illustrated with UX design examples.
About
As an experienced UX Expert and Service Designer, I have worked on numerous national and international projects for online business applications, embedded software, and apps.
I believe in user performance, not just system performance, and saw this as my mission long before UX, Usability, and Service Design were recognized as professional fields in the Netherlands.
During my career, I have had the opportunity to work for Rijkswaterstaat, KLM, Eneco, Philips, the Chamber of Commerce, APM Terminals, CGI, the Benelux Office for Intellectual Property, ISIC, the Judicial Institutions Agency, FitForFree, TicketPoint, AEGON, BDO, Corbion, Siemens, and many others.
Michel de Bruijn
After his master mechanical engineering at the Delft University of Technology Michel has worked for Logica (now CGI) about 10 years learning all aspects of IT. The next 10 years he has fulfilled the role of development manager IP-networks within KPN.
In 2019, he has joined Rijkswaterstaat as a business manager IT within the inland waterway domain. In this role he fulfills the bridge between business and IT and, together with the domain architect, he leads the IT-team to a future-proof IT-landscape for vessel traffic management in the Netherlands.