Anneke Nipius & Yolanda Gené Proctor
Concept Development for AI innovations & Senior User Experience Designer, UX Strategy at Wolters Kluwers
Talk
Turning the most talkative intern into a trusted colleague
And then came ChatGPT... Suddenly, legal professionals gained a new colleague: one who never drinks coffee, talks constantly, sometimes appears brilliant, but also peddles complete nonsense as if it were gospel truth. For us as designers, this meant an entirely new playing field: how do you ensure AI doesn't become a disruptor, but rather a sparring partner that genuinely helps professionals?
In collaboration with our users—legal experts such as lawyers and legal counsels—we explore how AI can contribute to complex tasks without drowning out the professional's expertise. The secret: understanding what these people actually do and why. Only then can you build agentic workflows that complement rather than clash.
Our approach? More MacGyver than Silicon Valley: hackathons, off-script experiments, prototypes that sometimes consist of nothing more than a Word document, and always thinking in possibilities rather than limitations.
We'll take you through the successes, blunders, and lessons of designing human-AI collaboration. Don't expect a ready-made recipe, but practical insights and an honest story about transforming the most talkative colleague ever into a trusted partner.
About
Yolanda is a Senior UX Designer at Wolters Kluwer, where she focuses on designing legal research products and exploring how generative AI can support professionals’ real-world workflows. Born in Barcelona and raised across Spain, the UK and the Netherlands, she developed an early ability to adapt to new contexts — a strength she now applies in navigating emerging technologies and complex design challenges. She combines design strategy with research and experimentation, applying methodologies such as Jobs-to-be-Done and Lean UX to connect discovery with implementation and turn insights into valuable, user-centred solutions.
Yolanda advocates for cross-functional collaboration and knowledge-sharing within design teams. With experience spanning startups, scale-ups, and enterprise organisations, she combines strategic foresight with hands-on design practice to deliver genuine user value.
Anneke Nipius
Anneke is a Concept Developer at Wolters Kluwer Benelux, where she drives innovation by spotting opportunities, shaping new concepts, and exploring how emerging technologies can support legal professionals in their daily work. With roots in UX, she combines an exploratory mindset with a pragmatic approach to translate ideas into solutions that deliver real value for customers.
She is responsible for bridging discovery and product strategy, making sure innovation efforts are grounded in professional workflows and needs. In addition, she plays a key role in steering the strategic direction of future products, ensuring that new opportunities are explored and validated.