Caya Kempe
Managing Director / Discovery Lead at Hike One
Talk
Love Actually: The complex relationship between agency & in-house teams
Is it love at first sight or a complicated situationship? This talk takes you through all the phases of the working relationship between agency and in-house UX designers. That magical kick-off where external fresh perspective meets internal knowledge. But things often get a bit complicated. Classic frustrations surface - agency teams complaining about slow processes, in-house teams thinking "easy to say when you'll be gone in three months."
In the talk, we share practical examples of how we ensure knowledge transfer, set shared objectives, and implement processes that fit the company culture. And yes, we'll share our mistakes too, so you don't have to make them again. Concrete relationship advice for your next agency romance - so this time it grows into something beautiful. For everyone who's ever fallen in love with a project but got their heart broken by poor collaboration.
About
With ten years of experience in digital product design, I now help organizations renew their business-critical software. As Managing Director at Hike One, I combine daily operations with setting our strategic direction.
Solving complex puzzles energizes me. Especially with enterprise teams, where you need to navigate between different stakeholders and intricate processes. But what fascinates me just as much is the human side: how do people interact with each other, and what psychology drives that?
My focus lies on the question: what do in-house teams really need so we can develop a successful product together? It's not just about building better software - it's about teams collaborating better.